Return & Refund Policy

1. Quality & Satisfaction Guarantee

We are dedicated to providing fresh, high-quality, and delicious meals. If you are not satisfied with your order due to a quality issue (e.g., spoiled, damaged, or incorrect item), please contact us immediately.

2. Reporting an Issue

To be eligible for a refund or replacement, please contact our customer support team **within 2 hours** of receiving your order. To help us resolve the issue quickly, please provide:

• Your order number.
• A clear description of the issue.
• A photograph of the meal in question, showing the problem.

3. Refund & Replacement Process

Once we receive your complaint, our team will review it. If the issue is verified, we will offer one of the following solutions:

• A full or partial refund to your original payment method.
• Store credit of the equivalent value for your next order.
• A replacement of the incorrect or unsatisfactory item with your next order.

Approved refunds are typically processed within 5-7 business days.

4. Subscription Cancellations

You can cancel your meal subscription at any time. For a full refund on an upcoming delivery, please cancel at least **48 hours** before the scheduled delivery date. Cancellations made within 48 hours of delivery are not eligible for a refund for that cycle.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Issues related to personal taste or preference.
• Incorrect delivery address provided by the customer.
• Customer unavailability at the time of delivery.
• Failure to report an issue within the 2-hour window.