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<body>
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                <a href="home.html" class="logo-text">taazabites</a>
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                    <li><a href="home.html">Home</a></li>
                    <li><a href="menu.html">Menu</a></li>
                    <li><a href="index.html">Our Story</a></li>
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    <main>
        <section class="policy-hero">
            <div class="container fade-up">
                <h1>Return & Refund Policy</h1>
                <p>Your satisfaction is our priority. Here's how we handle returns and refunds to ensure you have a great experience with Taazabites.</p>
            </div>
        </section>

        <section class="policy-content-wrapper">
            <div class="policy-content">
                <div class="policy-section fade-up">
                    <h2>1. Quality & Satisfaction Guarantee</h2>
                    <p>We are dedicated to providing fresh, high-quality, and delicious meals. If you are not satisfied with your order due to a quality issue (e.g., spoiled, damaged, or incorrect item), please contact us immediately.</p>
                </div>
                
                <div class="policy-section fade-up">
                    <h2>2. Reporting an Issue</h2>
                    <p>To be eligible for a refund or replacement, please contact our customer support team **within 2 hours** of receiving your order. To help us resolve the issue quickly, please provide:</p>
                    <ul>
                        <li>Your order number.</li>
                        <li>A clear description of the issue.</li>
                        <li>A photograph of the meal in question, showing the problem.</li>
                    </ul>
                     <div class="note-box">
                        <p><strong>Note:</strong> Due to the perishable nature of our products, we cannot accept returns. Issues reported after the 2-hour window may not be eligible for a refund.</p>
                    </div>
                </div>

                <div class="policy-section fade-up">
                    <h2>3. Refund & Replacement Process</h2>
                    <p>Once we receive your complaint, our team will review it. If the issue is verified, we will offer one of the following solutions:</p>
                    <ul>
                        <li>A full or partial refund to your original payment method.</li>
                        <li>Store credit of the equivalent value for your next order.</li>
                        <li>A replacement of the incorrect or unsatisfactory item with your next order.</li>
                    </ul>
                    <p>Approved refunds are typically processed within 5-7 business days.</p>
                </div>

                <div class="policy-section fade-up">
                    <h2>4. Subscription Cancellations</h2>
                    <p>You can cancel your meal subscription at any time. For a full refund on an upcoming delivery, please cancel at least **48 hours** before the scheduled delivery date. Cancellations made within 48 hours of delivery are not eligible for a refund for that cycle.</p>
                </div>
                
                <div class="policy-section fade-up">
                    <h2>5. Non-Refundable Situations</h2>
                    <p>Refunds will not be provided in the following cases:</p>
                     <ul>
                        <li>Issues related to personal taste or preference.</li>
                        <li>Incorrect delivery address provided by the customer.</li>
                        <li>Customer unavailability at the time of delivery.</li>
                        <li>Failure to report an issue within the 2-hour window.</li>
                    </ul>
                </div>
                
                <div class="contact-info-box fade-up">
                    <h2>Have Questions? Contact Us</h2>
                    <p class="mb-4">Our support team is here to help. Reach out with any concerns about your order.</p>
                     <a href="tel:+917975771457" class="cta-button">
                        <i class="fas fa-phone"></i> Call Us
                    </a>
                </div>
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                    <a href="home.html" class="footer-logo">taazabites</a>
                    <p class="mb-4">Premium healthy food delivery in Bangalore. Chef-crafted, nutritionist-designed meals for a healthier you.</p>
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                        <li><a href="privacy-policy.html">Privacy Policy</a></li>
                        <li><a href="shipping-policy.html">Shipping Policy</a></li>
                        <li><a href="return-and-refund-policy.html">Refund Policy</a></li>
                        <li><a href="#">Terms & Conditions</a></li>
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                    <h4 class="footer-heading">Contact Info</h4>
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                        <li><span><i class="fas fa-map-marker-alt fa-fw"></i> Kasavanahalli, Bengaluru</span></li>
                        <li><a href="tel:+917975771457"><i class="fas fa-phone fa-fw"></i> +91 7975771457</a></li>
                        <li><a href="mailto:Taazabitesindia@gmail.com"><i class="fas fa-envelope fa-fw"></i> Taazabitesindia@gmail.com</a></li>
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Return and Refund Policy

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            --primary-light: rgba(46, 139, 87, 0.1);
            --primary-dark: #1A5632;
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            --off-white: #F9F9F7;
            --light-gray: #F0F2EF;
            --medium-gray: #878987;
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            background-color: var(--off-white);
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            font-weight: 600;
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            width: 92%;
            max-width: 1200px;
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</head>
<body>
    <header id="header">
        <div class="container">
            <nav role="navigation">
                <a href="home.html" class="logo-text">taazabites</a>
                <ul class="nav-links">
                    <li><a href="home.html">Home</a></li>
                    <li><a href="menu.html">Menu</a></li>
                    <li><a href="index.html">Our Story</a></li>
                    <li><a href="testimonials.html">Testimonials</a></li>
                    <li><a href="contact.html">Contact</a></li>
                </ul>
                <a href="menu.html" class="cta-button">
                    <i class="fas fa-shopping-cart" aria-hidden="true"></i> Order Now
                </a>
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                    <i class="fas fa-bars"></i>
                </button>
            </nav>
        </div>
    </header>

    <main>
        <section class="policy-hero">
            <div class="container fade-up">
                <h1>Terms & Conditions</h1>
                <p>Welcome to Taazabites. By using our website and services, you agree to comply with and be bound by the following terms and conditions.</p>
            </div>
        </section>

        <section class="policy-content-wrapper">
            <div class="policy-content">
                <div class="policy-section fade-up">
                    <h2>1. Introduction</h2>
                    <p>These Terms and Conditions ("Terms") govern your use of the Taazabites website (the "Site") and our meal delivery services (the "Services"). This agreement is a legally binding contract between you and Taazabites. Please read it carefully.</p>
                </div>
                
                <div class="policy-section fade-up">
                    <h2>2. User Accounts</h2>
                    <p>To place an order, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate and current information and to update it as necessary.</p>
                </div>

                <div class="policy-section fade-up">
                    <h2>3. Ordering and Payment</h2>
                    <ul>
                        <li><strong>Order Acceptance:</strong> All orders are subject to acceptance by us. We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available, inaccuracies in product or pricing information, or issues identified by our credit and fraud avoidance department.</li>
                        <li><strong>Payment:</strong> Payment must be made at the time of ordering. We accept various forms of payment as listed on our Site. All payments are processed through secure third-party payment gateways.</li>
                        <li><strong>Pricing:</strong> All prices are listed in Indian Rupees (INR) and are subject to change without notice. Prices do not include applicable taxes, which will be added at checkout.</li>
                    </ul>
                </div>
                
                <div class="policy-section fade-up">
                    <h2>4. Delivery</h2>
                    <p>We will make every effort to deliver your order within the specified time frame. However, delivery times are estimates and may be affected by factors beyond our control (e.g., traffic, weather). Our delivery process is governed by our <a href="shipping-policy.html">Shipping Policy</a>.</p>
                </div>

                <div class="policy-section fade-up">
                    <h2>5. Refunds and Cancellations</h2>
                    <p>Our policy on refunds and cancellations is detailed in our <a href="return-and-refund-policy.html">Return & Refund Policy</a>. Due to the perishable nature of our products, we have specific conditions under which refunds or replacements may be offered.</p>
                </div>
                
                <div class="policy-section fade-up">
                    <h2>6. Intellectual Property</h2>
                    <p>All content on this Site, including text, graphics, logos, images, and software, is the property of Taazabites or its content suppliers and is protected by Indian and international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.</p>
                </div>

                <div class="policy-section fade-up">
                    <h2>7. Allergen Information</h2>
                    <p>We take care to provide accurate allergen information. However, our kitchen handles common allergens like nuts, dairy, gluten, and soy. We cannot guarantee that any meal is 100% free from allergens. If you have a severe allergy, please contact us before ordering.</p>
                </div>

                <div class="policy-section fade-up">
                    <h2>8. Limitation of Liability</h2>
                    <p>To the fullest extent permitted by law, Taazabites shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our Services, including for lost profits, even if we have been advised of the possibility of such damages.</p>
                </div>
                
                 <div class="policy-section fade-up">
                    <h2>9. Governing Law</h2>
                    <p>These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.</p>
                </div>

                <div class="policy-section fade-up">
                    <h2>10. Changes to Terms</h2>
                    <p>We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.</p>
                </div>

                <div class="last-updated fade-up">
                    <p>Last Updated: October 21, 2025</p>
                </div>
            </div>
        </section>
    </main>

     <footer>
        <div class="container">
            <div class="footer-grid">
                <div>
                    <a href="home.html" class="footer-logo">taazabites</a>
                    <p class="mb-4">Premium healthy food delivery in Bangalore. Chef-crafted, nutritionist-designed meals for a healthier you.</p>
                    <div class="footer-social">
                        <a href="#" aria-label="Instagram"><i class="fab fa-instagram"></i></a>
                        <a href="#" aria-label="LinkedIn"><i class="fab fa-linkedin-in"></i></a>
                        <a href="#" aria-label="Facebook"><i class="fab fa-facebook-f"></i></a>
                    </div>
                </div>
                <div>
                    <h4 class="footer-heading">Quick Links</h4>
                    <ul class="footer-links">
                        <li><a href="home.html">Home</a></li>
                        <li><a href="menu.html">Menu</a></li>
                        <li><a href="index.html">Our Story</a></li>
                        <li><a href="testimonials.html">Testimonials</a></li>
                        <li><a href="contact.html">Contact</a></li>
                    </ul>
                </div>
                <div>
                    <h4 class="footer-heading">Policies</h4>
                    <ul class="footer-links">
                        <li><a href="privacy-policy.html">Privacy Policy</a></li>
                        <li><a href="shipping-policy.html">Shipping Policy</a></li>
                        <li><a href="return-and-refund-policy.html">Refund Policy</a></li>
                         <li><a href="faq.html">FAQ</a></li>
                        <li><a href="terms-and-conditions.html">Terms & Conditions</a></li>
                    </ul>
                </div>
                <div>
                    <h4 class="footer-heading">Contact Info</h4>
                    <ul class="footer-links">
                        <li><span><i class="fas fa-map-marker-alt fa-fw"></i> Kasavanahalli, Bengaluru</span></li>
                        <li><a href="tel:+917975771457"><i class="fas fa-phone fa-fw"></i> +91 7975771457</a></li>
                        <li><a href="mailto:Taazabitesindia@gmail.com"><i class="fas fa-envelope fa-fw"></i> Taazabitesindia@gmail.com</a></li>
                    </ul>
                </div>
            </div>
            <div class="copyright">
                © <span id="year"></span> Taazabites. All rights reserved.
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